PPVS Complete Facilities Management

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Case Study: Facilities Management Support for Next Retail Ltd

Client: Next Retail Ltd

Locations: UK Retail Stores (Approx. 500+)

Service Offering: Comprehensive Facilities Support Services

Overview

Next is one of the UK’s leading fashion and home retailers, with a strong presence across high streets and retail parks. With over 500 stores nationwide, maintaining a high standard of operational efficiency, safety, and customer experience is crucial to the brand’s success. At PPVS, we’ve been a trusted facilities management partner for Next for the past eight years, delivering tailored support that ensures its retail and head office locations remain safe, compliant, operational, and aesthetically appealing.

In a fast-paced retail environment, where first impressions matter and seamless operations are essential, effective facilities management plays a vital role. A well-maintained store not only enhances the shopping experience for customers, but also improves operational efficiency, reduces downtime, and ensures compliance with health and safety regulations.

The Role of Facilities Management in Large-Scale Retail

For retailers with hundreds of locations, facilities management is a critical function that impacts:

  • Customer Experience: A clean, well-maintained, and visually appealing store contributes to a positive shopping environment, influencing customer satisfaction and retention.

 

  • Operational Efficiency: Efficient facilities support minimises disruptions, allowing retail teams to focus on sales and service rather than maintenance issues.

 

  • Regulatory Compliance: Large retail chains must adhere to strict fire safety, health, and building regulations. Proactive maintenance ensures compliance and reduces risk.

 

  • Brand Consistency: A consistently well-presented store network strengthens brand reputation and customer trust.

 

  • Cost Savings: Planned preventative maintenance and proactive management help avoid costly emergency repairs and extend asset lifespan.

 

Our team at PPVS delivers all these critical elements through our comprehensive facilities support services, ensuring Next Retail can focus on delivering exceptional products and service to its customers.

Our Facilities Management Support

1. Retail Facilities Helpdesk & Reactive Maintenance
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PPVS manages a national facilities helpdesk, providing rapid response and efficient resolution for all maintenance issues across Next’s stores and offices, including:

 

  • Support for ad-hoc general maintenance
  • Internal decoration and refurbishment works
  • Roofing and gutter maintenance and replacement
  • Civils, groundworks, plumbing, drainage, and electrical small works

2. Planned Preventative Maintenance (PPM)
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To minimise disruptions and prolong asset lifespan, we deliver scheduled maintenance services, including:

 

  • National grounds maintenance to ensure a welcoming exterior
  • Pump servicing and general mechanical maintenance

3. Fire Safety & Compliance
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Ensuring fire safety compliance across all retail stores is a priority. PPVS provides:

 

  • Fire risk assessment remedial works
  • Fire compartmentation and fire door maintenance
  • Full project management for remedial works across the UK portfolio

4. Interior Works & Project Management
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We support Next with interior refurbishment and fit-out projects, providing multi-trade expertise for seamless store updates and improvements.

Results & Impact

Through our long-term partnership, our team has helped Next maintain its reputation for high-quality retail spaces, ensuring that all locations remain operationally efficient, compliant, and visually appealing. Our proactive approach has contributed to:

  • Reduced Downtime: Fast-response maintenance has minimised store disruptions.
  • Cost Savings: Planned maintenance has reduced emergency repair expenses.
  • Regulatory Compliance: Fire safety and general compliance measures have ensured adherence to legal requirements.
  • Enhanced Customer Experience: Well-maintained, visually appealing stores provide an inviting shopping environment.

 

As Next continues to evolve and grow, PPVS remains a strategic partner, delivering reliable, scalable, and proactive facilities management solutions to support its success.

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