PPVS Complete Facilities Management

Get in touch: Peterborough: 01733 244414 London: 020 4538 0835 Email: info@ppvs.uk

International Help Desk
email linkedin
PPVS Portal Contact Us

Case Study: Facilities Management Support for Joules

Client: Joules

Locations: UK Retail Stores & Head Office (Approx. 40+)

Service Offering: Comprehensive Facilities Support Services

Overview

Joules is a well-loved British lifestyle brand known for its distinctive designs and high-quality clothing, homeware, and accessories. With over 40 retail stores and a head office in the UK, maintaining the brand’s unique character and high-quality standards across its physical locations is essential. Since 2023, PPVS has been a key facilities management partner, supporting Joules with tailored maintenance and refurbishment services that ensure its stores and offices remain welcoming, functional, and true to the brand’s identity.

Retail environments play a crucial role in customer perception and brand reputation. For a company like Joules, where store aesthetics and character are integral to the brand experience, expert facilities management is essential. Our team at PPVS works closely with Joules’ Retail Facilities, Shopfitting, and Head Office teams to ensure all locations meet the highest operational and visual standards.

The Importance of Facilities Management for Premium Retail Brands

For established retail brands like Joules, facilities management plays a critical role in:

  • Preserving Brand Identity: Each Joules store has a unique charm that reflects the brand’s countryside-inspired aesthetic. Maintenance must align with these design expectations.

 

  • Enhancing Customer Experience: A well-maintained, inviting retail environment improves the shopping experience and reinforces customer loyalty.

 

  • Operational Efficiency: Reliable facilities management prevents disruptions, ensuring smooth store operations and an optimal working environment at the head office.

 

  • Regulatory Compliance: Adhering to safety, fire, and mechanical regulations is essential to protect customers, employees, and business assets.

 

  • Cost-Effective Maintenance: A proactive approach reduces unexpected repair costs and extends the lifespan of key infrastructure.

 

PPVS provides these vital services, ensuring Joules can focus on delivering exceptional products and customer experiences.

Our Facilities Management Support

1. Retail Facilities Helpdesk & Reactive Maintenance
>

PPVS operates a national helpdesk, providing rapid response maintenance across all Joules locations, including:

 

  • Ad-hoc general maintenance
  • Internal decoration and refurbishment works
  • Roofing and gutter maintenance and replacement
  • Civils, groundworks, plumbing, drainage, and electrical small works

2. Planned Preventative Maintenance (PPM)
>

PPVS provides essential scheduled maintenance to maintain key building infrastructure, covering:

 

  • Mechanical and electrical maintenance, including HVAC and door heaters
  • Hot water boilers and water treatment systems

3. Interior Works & Store Refurbishments
>

Joules’ stores have a distinctive design, requiring careful attention to detail during refurbishments. PPVS supports:

 

  • Store refurbishment projects
  • Interior maintenance aligned with brand aesthetics
  • Multi-trade project management across retail and office locations

Results & Impact

Through our partnership, PPVS has helped Joules maintain the premium quality and character of its stores while ensuring operational efficiency. Our services have contributed to:

  • Preserving Store Identity: Maintenance and refurbishments maintain Joules’ signature aesthetic.
  • Minimising Disruptions: Quick-response maintenance ensures smooth store operations.
  • Regulatory Compliance: Electrical, and mechanical maintenance keeps locations compliant.
  • Cost Efficiency: Planned maintenance reduces emergency repairs and unexpected costs.
  • Supporting Business Growth: Reliable facilities management allows Joules to focus on customer experience and brand expansion.

 

PPVS remains committed to supporting Joules with expert facilities management solutions, ensuring their stores and head office reflect the high-quality standards their customers expect.

Join Our Growing List of Amazing Clients

Get in touch to see how we can help with your Facilities Management.

For general enquiries please fill out the form and our team will be back in touch. Or give us a call or email using the details below.

Peterborough:
01733 244414
London:
020 4538 0835
Connect with us:
email linkedin

Submit an enquiry