Waste Management Executive

A fantastic job opportunity is available for someone who wants to kick start their career in an office-based job role with a vibrant team working with The Waste Brokerage Company & PPVS Office trading floor at our Head Office in Peterborough.

Working as part of our dedicated Customer Service team as a Waste Management Executive for our waste brokerage department, you will be joining a well-established, fun and energetic organisation where we provide a point of contact for the customer to establish and maintain a high level of customer satisfaction.

The Waste Brokerage Company is family run waste management provider for domestic and commercial customers across the UK. We cover all services from general waste and PPMS, skip services to site clearances and project works supporting our sister company PPVS, a national facilities management provider.

Key Responsibilities & Accountabilities:

• To be primary contact to respond and resolve customer enquiries, complaints and order requests in a timely, accurate and professional manner.

• To perform follow up calls on customer enquiries, complaints and orders to assure follow–through, completion and satisfaction.

• To set-up and maintain accurate and timely customer profile for all customer interactions. This includes contacts, orders, service courtesy calls and surveys.

• To meet agreed daily and weekly customer service centre activity and retention goals.

• To liaise with other departments within TWBCO to resolve issues.

• To respond sensitively and professionally to all inbound telephone, email and web queries and enquiries regarding any TWBCO services.

• To input accurate information into the system.

• To build and develop effective internal and external relationships.

• To recognise trends and identify and implement service/process improvements/opportunities.

• To make outbound courtesy calls to customers ensuring service standards are as they should be.

• To accurately process payment transactions where applicable.

• To resolve all enquiries and queries effectively and within the service level agreements.

• To be first point of contact for operational depot assisting with administration and queries.

• To take responsibility for specific club and all administrative duties.

The candidate must;

• Must be proactive and bring positive energy to the business.

• Willingness to learn new skills.

• Reliable.

• Approachable.

• Able to stay calm under pressure.

• Wanting to be able to start a career within the Waste and FM Industry.

• Great customer service skills.

Skills, Experience and Qualifications:

• Preferably 1 years’ experience within a customer service environment.

• Knowledge of the Waste Management Industry (preferred).

• Knowledge of a Customer Information Database and other customer related database.

• Computer literate (Microsoft Office packages, e-mail).

• Ability to manage own workload effectively and efficiently.

• Able to communicate effectively in writing, on a 1:1 basis and by phone with a range of people including management, team members, internal and external customers

• Organised, able to plan and prioritise

• Able to problem solve

• Ability to keep to strict deadlines

Job Types: Full-time, Permanent

Salary: Competitive

Additional pay:

• Commission pay

Benefits:

• Company events

• On-site parking

Schedule:

• 8 hour shift

• Day shift

• Monday to Friday

• Overtime

Work remotely:

• No

COVID-19 precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitisation, disinfection or cleaning procedures in place